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PRTG Manual: Zoom Service Status Sensor

<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Zoom Service Status Sensor

The Zoom Service Status sensor monitors the overall status of Zoom groups based on the status of their components.

Zoom Service Status Sensor

For a detailed list and descriptions of the channels that this sensor can show, see section Channel List.

Sensor in Other Languages

Dutch: Zoom Service Status
French: Zoom Service Status
German: Zoom Service Status
Japanese: Zoom Service Status
Portuguese: Zoom Service Status
Russian: Zoom Service Status
Simplified Chinese: Zoom Service Status
Spanish: Zoom Service Status

Remarks

This sensor supports the IPv6 protocol.
This sensor has a very low performance impact.
This sensor uses lookups to determine the status values of one or more channels. This means that possible states are defined in a lookup file. You can change the behavior of a channel by editing the lookup file that the channel uses. For details, see section Define Lookups.
See the Knowledge Base: How can I apply Zoom Service Status sensors and Modbus sensors via device templates?

Add Sensor

The Add Sensor dialog appears when you manually add a new sensor to a device. It only shows the settings that are required to create the sensor. You can change nearly all settings on the sensor's Settings tab after creation.

Basic Sensor Settings

Click the Settings tab of a sensor to change its settings.

Basic Sensor Settings

Setting	Description
Sensor Name	Enter a name to identify the sensor. By default, PRTG shows this name in the device tree, as well as in alarms, logs, notifications, reports, maps, libraries, and tickets. If the name contains angle brackets (<>), PRTG replaces them with braces ({}) for security reasons. For more information, see the Knowledge Base: What security features does PRTG include?
Parent Tags	Shows tags that the sensor inherits from its parent device, parent group, and parent probe. This setting is for your information only. You cannot change it.
Tags	Enter one or more tags. Confirm each tag with the Spacebar key, a comma, or the Enter key. You can use tags to group objects and use tag-filtered views later on. Tags are not case-sensitive. Tags are automatically inherited. It is not possible to enter tags with a leading plus (+) or minus (-) sign, nor tags with parentheses (()) or angle brackets (<>). For performance reasons, it can take some minutes until you can filter for new tags that you added. The sensor has the following default tags that are automatically predefined in the sensor's settings when you add the sensor: zoom zoomsensor
Priority	Select a priority for the sensor. This setting determines the position of the sensor in lists. The highest priority is at the top of a list. Choose from the lowest priority () to the highest priority ().

Sensor Display

Setting	Description
Primary Channel	Select a channel from the list to define it as the primary channel. In the device tree, the last value of the primary channel is always displayed below the sensor's name. The available options depend on what channels are available for this sensor. You can set a different primary channel later by clicking below a channel gauge on the sensor's Overview tab.
Graph Type	Define how different channels are shown for this sensor: Show channels independently (default): Show a graph for each channel. Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic. You cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).
Stack Unit	This setting is only visible if you enable Stack channels on top of each other as Graph Type. Select a unit from the list. All channels with this unit are stacked on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Setting

Description

Primary Channel

Select a channel from the list to define it as the primary channel. In the device tree, the last value of the primary channel is always displayed below the sensor's name. The available options depend on what channels are available for this sensor.

You can set a different primary channel later by clicking below a channel gauge on the sensor's Overview tab.

Graph Type

Define how different channels are shown for this sensor:

Show channels independently (default): Show a graph for each channel.
Stack channels on top of each other: Stack channels on top of each other to create a multi-channel graph. This generates a graph that visualizes the different components of your total traffic.
You cannot use this option in combination with manual Vertical Axis Scaling (available in the channel settings).

Stack Unit

This setting is only visible if you enable Stack channels on top of each other as Graph Type. Select a unit from the list. All channels with this unit are stacked on top of each other. By default, you cannot exclude single channels from stacking if they use the selected unit. However, there is an advanced procedure to do so.

Debug Options

Setting	Description
Result Handling	Define what PRTG does with the sensor result: Discard result: Do not store the sensor result. Store result: Store the last sensor result in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval. This option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

Setting

Description

Result Handling

Define what PRTG does with the sensor result:

Discard result: Do not store the sensor result.

Store result: Store the last sensor result in the \Logs\sensors subfolder of the PRTG data directory on the probe system. The file name is Result of Sensor [ID].log. This setting is for debugging purposes. PRTG overwrites this file with each scanning interval.

This option is not available when the sensor runs on the hosted probe of a PRTG Hosted Monitor instance.

Inherited Settings

By default, all of these settings are inherited from objects that are higher in the hierarchy. We recommend that you change them centrally in the root group settings if necessary. To change a setting for this object only, click under the corresponding setting name to disable the inheritance and to display its options.

For more information, see section Inheritance of Settings.

Scanning Interval

The minimum scanning interval of this sensor is 1 minute.

The recommended scanning interval of this sensor is 5 minutes.

Scanning Interval

For more information, see section Root Group Settings, section Scanning Interval.

Schedules, Dependencies, and Maintenance Window

You cannot interrupt the inheritance for schedules, dependencies, and maintenance windows. The corresponding settings from the parent objects are always active. However, you can define additional schedules, dependencies, and maintenance windows. They are active at the same time as the parent objects' settings.

Schedules, Dependencies, and Maintenance Window

For more information, see section Root Group Settings, section Schedules, Dependencies, and Maintenance Window.

Access Rights

For more information, see section Root Group Settings, section Access Rights.

Channel Unit Configuration

Which channel units are available depends on the sensor type and the available parameters. If no configurable channels are available, this field shows No configurable channels.

Channel Unit Configuration

For more information, see section Root Group Settings, section Channel Unit Configuration.

Channel List

Which channels the sensor actually shows might depend on the target device, the available components, and the sensor setup.

Channel	Description
APAC - Zoom Phone	The status of the group 'APAC - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
AUSTRALIA - Zoom Phone	The status of the group 'AUSTRALIA - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Conference Room Connector	The status of the group 'Conference Room Connector' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Downtime	In the channel table on the Overview tab, this channel never shows any values. PRTG uses this channel in graphs and reports to show the amount of time in which the sensor was in the Down status
EMEA - Zoom Phone	The status of the group 'EMEA - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Global - Zoom Contact Center	The status of the group 'Global - Zoom Contact Center' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Global - Zoom Phone	The status of the group 'Global - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
HONG KONG/CHINA - Zoom Phone	The status of the group 'HONG KONG/CHINA - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
JAPAN - Zoom Phone	The status of the group 'JAPAN - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
LATIN AMERICA - Zoom Phone	The status of the group 'LATIN AMERICA - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Live Streaming	The status of Live Streaming Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
NORTH AMERICAS -Zoom Contact Center	The status of the group 'NORTH AMERICAS - Zoom Contact Center' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
NORTH AMERICAS - Zoom Phone	The status of the group 'NORTH AMERICAS - Zoom Phone' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Chat	The status of the group 'Zoom Chat' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Community	The status of Zoom Community Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Developer Platform	The status of the group 'Zoom Developer Platform' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Events	The status of Zoom Events Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom IQ for Sales	The status of the group 'Zoom IQ for Sales' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Meetings	The status of the group 'Zoom Meetings' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage This channel is the primary channel by default.
Zoom Room	The status of the group 'Zoom Room' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Subscription	The status of Zoom Subscription Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Support	The status of the group 'Zoom Support' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Video SDK	The status of the group 'Zoom Video SDK' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Video Webinars	The status of the group 'Zoom Video Webinars' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Website	The status of the group 'Zoom Website' based on its components Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Whiteboard	The status of Zoom Whiteboard Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage
Zoom Workspace Reservation	The status of Zoom Workspace Reservation Up status: Operational Warning status: Degraded Performance, Under Maintenance Down status: Major Outage, Partial Outage

KNOWLEDGE BASE

How can I apply Zoom Service Status sensors and Modbus sensors via device templates?

https://kb.paessler.com/en/topic/89684

What security features does PRTG include?

https://kb.paessler.com/en/topic/61108